FAQs
Each product page includes a detailed size guide. We recommend measuring your pet’s neck and chest and comparing the measurements with the size chart before placing an order. When measuring, leave a two-finger gap for comfort. If your pet falls between sizes, we suggest sizing up. If you need help, feel free to contact us.
Yes. Puffy Woof designs products for both dogs and cats. Please check the product description and size guide to ensure the style and fit are suitable for your pet.
Standard orders are delivered within 24–48 hours from order confirmation. Once your order is dispatched, tracking details will be shared where applicable.
Yes, we offer international shipping. Delivery timelines and shipping charges vary based on the destination and order size. For international shipping enquiries, please contact us at hello@puffywoof.com, and our team will assist you with the details.
Yes. Return or exchange requests must be made within 7 days of receiving your order. Items must be unused, unwashed, and returned in their original packaging with tags intact. Please refer to our Returns & Exchanges policy for full details.
Puffy Woof products are made to be used every day and kept fuss-free. A little care goes a long way — gentle handling, cleaning when needed, and storing them properly will help keep them looking and feeling good over time.
Many of our collections are produced in limited quantities. Once a design sells out, it may not be restocked, so we recommend purchasing while it’s available.
You can reach us at hello@puffywoof.com or through the contact form on our website. We’re always happy to help.