Shipping Policy

We aim to deliver your Puffy Woof order quickly and reliably, while keeping things transparent and simple.

Delivery Timeline

• Standard orders are delivered within 24–48 hours from order confirmation.
• Customised or made-to-order items may require additional processing time. Estimated timelines will be shared at the time of order or via email.

Shipping Charges (UAE)

• Free shipping on all orders above AED 200
• A flat shipping fee of AED 15 applies to all UAE orders below AED 200

Order Processing

Orders are processed on business days only. Once dispatched, tracking details will be shared where applicable.

International Shipping

International shipping is available.
Delivery timelines and shipping charges for international orders vary based on location and order quantity.

For international shipping enquiries, please email us at hello@puffywoof.com, and our team will assist you with details.

Additional Notes

While we strive to meet delivery timelines, delays may occasionally occur due to courier partners, public holidays, weather conditions, or other factors beyond our control.